DeskMate

A remote staffing solution that specializes in delivering only high performing resources at fractional rates. Create a proficient workforce that you can depend on for less money than you thought!

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Features

Staffing Process
Traditional Flow
DeskMate
Payroll Processing
Tax Compliance
Strategic Planning
Bookkeeping
Chart of Accounts
Chart of Accounts
Workspace Plans
Starter
Starter
Team
Team
Business
Busi
ness
Enterprise
Enter
prise
Additional Seats
Member - Limited

Can view and be assigned work.

Free
Free
Free
Free
Member - Full

Full Workspace team member.

A Full Member can be assigned any internal role such as member, admin or owner.

Free
$15
$45
$75
Member - External

For example, a Contractor acting on behalf of the workspace owner, but did not want to reveal to a client that their participant was external to the company.

An External Member CANNOT be assigned any internal roles such as member, admin or owner.

$7
$20
$35
Active Collaborator

1 collaborator is included with each portal.

Collaborators are users outside of the workspace, for example, a Customer or Partner of a Workspace member.

$5
$5
$5
$5
Guest

Limited to access on a specific item such as a portal. For example, if a Workspace member was working to resolve an issue with a customer and needed a 3rd party vendor to temporarily review something.

5 per member)

Free
Free
Free
Free
Collaboration
Active Spaces

A group of Workspace Members working on common purpose.

1
1
3
10
Active Portals

Includes 1 Collaborator per portal.

For example, a customer portal, sales presentation, partner portal)

2
10
20
30
Screen Recordings
(monthly without watermark)
10
Async Meeting Tools
Record Meetings
(Google, Microsoft, Zoom)
Annotation Tools
Portal Logo, IconColors, HTML, CSS
Custom Portal Domain
Chat in Side Panel
(website collaboration)
Screenshots
(monthly without watermark)
30
Annotation File Links
Annotation Data Loss Prevention Enforced
Shared Contacts
50
500
5000
10000
Space Inbox
Email Boxes
1
1
5
Website Chat Widget
(per domain)
1
1
1
1
WhatsApp
0
1
1
1
Voice Call
0
1
1
1
SMS
0
1
1
1
Chat
(Google, Microsoft, Slack)
Shared Drafts
Tags, Notes and Conversation IDs
Conversation History, Conversation Tracking
Templates
1
3
Custom Properties
2
5
10
SLA Configuration & Reporting
1 Policy
CSAT Surveys
Documents
Channels
10
50
100
Help Center

Knowledge base and ticket tracking system that allows users to login and see their personal and company information (if allowed).

1 Help Center is included with each Space.

1
1
3
10
Google Drive Navigation
Smart Chips
Structured Document Workflows
Branded Links for Shared Docs
Google Docs Connector
(Listen for updates and push new HTML)
Ask - search across data silos
Google Only
Google Only
Google Only
Workflows
Visual Process Builder
Automations
(Triggers, Conditions & Actions) Transcribe, Assign, Send Email, Forms, Approvals
1
2
10
50
AI Routing
Bug Reporting
Data Warehouse
Project Management
Active Tasks
(any task not archived)
50
Task Management
Calendar View
Kanban Boards
Reporting & Analytics
Home Dashboard Views
Basic
Basic
Conversations
User and Tag
Scheduled Reports
SLA
CSAT
Administrative
OIDC Authentication - Google
OIDC User Provisioning - Google
SAML Authentication
Claim & Enforce Domain
Activity Log
Control Workspace Member Invites
Control Workspace Member Upgrades
Branded Short Links
Security
BAA HIPAA - Compliant
GDPR - Compliant
CCPA - Ready
ADA - CASA Tier 2
PCI DSS v4.0 - Level 1
SOC II Type 2
ISO/IEC 27001:2022

Why DeskMate?

Experience Verification

Don't know if you'll be compatible? Get to know your mate before you meet them through DeskMate's online profiles.  Their Information has already undergone screening and verification.

Software

We provide each Mate with a suite of tools to produce quality work. This includes basics like productivity software and extends through to more advanced options like time tracking and project management tools.

Background Checks

No Mate is hired until a full 22 point background check is completed. These background checks are included as part of the Mate's online profile.

What type of DeskMate are you seeking?

IT Support
Content Writer
Real Estate
Web Designer
Accountant
Bookkeeper

Pricing

One Dedicated Staff Member
Ability to add up to five (5) mates on a team.
Full-time 160 hours p/month
Experience Verification & Background Check
Complimentary Work Shifts
Equipment + Reliable Connection
Collaborate in Real-time with Google spaces
Additional Fee Based Items
Up-level Mates with Specialized Skills
Office Technology & Phone Services
Mate Swaps
One Dedicated Staff Member
Ability to add up to five (5) mates on a team.
Full-time 160 hours per month
Experience Verification & Background Check
Complimentary Work Shifts
Equipment + Reliable Connection
Collaborate in Real-time with Google spaces
Additional Fee Based Items
Up-level Mates with Specialized Skills
Office Technology & Phone Services
Mate Swaps